Service with a smile
Published Monday, September 12, 2005 by PPQ | E-mail this post
I won’t bang on about the utter crapness of customer service in this country because having spent the last six years working in marketing for various retailers, I could bang on about it for days. So let’s suffice it to say that there’s not a lot right with it.
But today, the sun was shining and my tummy was rumbling as I made my way to Café Tosca to grab a sandwich. And even though there was a monster of a queue, I left there with a big grin on my face. Not because the staff in there have mock Italian cockney accents. Not even because my favourite guy looks a teeny bit like Bill Murray.
No, it was because he made my sandwich with a big old smile, chattering away, and you know what? He seemed like he actually enjoys his job.
“There you go Darling. Have a nice day.” He beamed as he handed me my juicy sandwich. I beamed back thanking him tons, and damn near skipped back to work.
It’s the little things that make all the difference.
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